FAQs – Silvi US

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FAQs

FAQs

Product & Company

What is Silvi made from?

Both our pillowcase and eye mask are made from 22 Momme 100% Mulberry silk (6A, the highest possible grading). The silk is treated with anti-bacterial silver ions, reducing bacteria by 99.97%.

What skin issues does Silvi help with?

Silvi naturally kills acne-causing bacteria and will help prevent:

  • Breakouts (pimples)
  • Dry or oily skin
  • Blackheads & whiteheads

The benefits of silk also:

  • Improve skin's collagen retention
  • Help regulate skin's oil

What are 'acne-causing' bacteria?

Great question! Silvi's Silver Ion Technology works to eliminate two primary types of bacteria, Cutibacterium acnes (C. acnes) [1] and Staphylococcus aureus (S. aureus) [2]


Both of these bacteria have been linked to acne vulgaris (common acne), which causes pimples, inflamed skin, clogged pores, red papules and nodes. [3] [4]


[1] https://www.ncbi.nlm.nih.gov/books/NBK83685/

[2] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3503376/

[3] https://pubmed.ncbi.nlm.nih.gov/23375548/

[4] https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2292600/

Where is it made?

Silvi is spun, woven and sewn in China in an ethically certified factory (Oeko-Tex®).

Has Silvi been clinically tested?

Yes. Our products by SGS, the world's leading inspection, verification, testing and certification company.

Can silver be harmful to me or the environment?

Our silver ion treatment has no short or long-term harmful effects on either you or the environment.

Is it ethically made and not tested on animals?

Yes, all our products are ethically made (Oeko-Tex® certified) and are not tested on animals.

Is it hypoallergenic?

Yep, Silvi is hypoallergenic and made for sensitive skin.

Is it safe during pregnancy?

You'll be glad to know that our silver ion treatment is completely safe as its topical and not ingested. Our fabrics have also been independently tested by certified labs for efficacy and safety.

How long does the silver treatment last?

The treatment will be maximally effective (killing 99%+ bacteria) for at least 18 months, after which there will be a gradual decline.

How big is the pillowcase?

Standard size: 20" x 26" (Imperial) / 51 x 66cm (Metric)

Queen size: 20" x 30" (Imperial) / 51 x 76cm (Metric)

King size: 20" x 36" (Imperial) / 51 x 91cm (Metric)

Where is your company based?

We're headquartered in Melbourne, Australia but we have offices and warehousing in Dallas, Texas (USA).

Washing & Care

Do I wash Silvi before first use?

Yes, although not entirely necessary (nothing bad will happen if you don’t!). It’s always best practice to give clothes and bedding a wash before use.

How do I wash it?

  • Machine delicate wash or hand wash (cold setting)
  • Use pH neutral detergent
  • Do not bleach, tumble dry or dry clean (no trichloroethylene)
  • Iron low heat

How often do I wash Silvi?

To make your Silvi last, we recommend washing every 10-14 days (yep, silver keeps your case cleaner for longer).

What skincare/acne products should I avoid?

To maintain the integrity of the pillowcase, we recommend avoiding any products that contain the following ingredients:

  • Benzoyl peroxide
  • Alpha hydroxy acids
  • Chlorine bleach

How to clean orange stains?

How to Remove Orange Stains


1. Presoak for 15 min (put the stained item in warm water before laundering it) in a solution of:

  • 1 quart of warm water
  • 1/2 teaspoon liquid dishwashing or laundry detergent
  • 1 tablespoon white vinegar
2. Rinse well with water and launder immediately after presoaking

Shipping

Where do you ship from?

Dallas, Texas (USA).

How long does shipping take?

Usually between 2-5 business days with USA. Due to covid, Canada is now taking around 10-20 days.

How much does shipping cost?

Within USA & Canada, it's free on all orders!


International shipping is calculated at checkout but usually around $15 if you spend under $100, otherwise, it's free.

Do you ship internationally?

*Canada & UK: Due to covid, shipping times are averaging 10-20 business days


Yes, we offer shipping to over 150 countries. 


If you are located in the USA, Canada, UK or Europe, you will be directed to purchase from our USA store as shipping times are faster (and cheaper!) than from our Australian store.

COUNTRY

TIME

FLAT RATE

USA
2-5 DAYS
FREE
CANADA
2-5 DAYS
FREE

Free shipping worldwide on all orders over $100 USD.

Rates below apply to orders under $100 USD.

UK
5-10 DAYS
$10 USD/~£8 GBP
EUROPE
5-15 DAYS
$10 USD/~€9 EUR
REST OF WORLD
10-20 DAYS
$20 USD

*TRACKING: All items are sent via tracked, registered post

**RETURNS: Silvi will reimburse shipping cost of up to $10 USD for returns outside of the USA

***Days = Business Days

Payments & Returns

What are my payment options?

Visa, Mastercard, Amex, PayPal, Afterpay, Apple Pay, Google Pay.

I'd like a refund. How can I get one?

Simply send an email to hi@mysilvi.com and we'll get it sorted within 24 hours.

What's your money-back guarantee?

We know some things take time, that's why we offer a 100 night trial. If for any reason you're not loving your Silvi, even after 100 days, send it back for a full refund + return postage.

Wholesale

Do you have a retail presence?

We're currently only available online.

How do I distribute Silvi products?

Please send an email to hi@mysilvi.com with your details and we'll get back to you within 24 hours.